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User Guide

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USER GUIDE 3

View our user guide articles to help navigate the touchSMS platform.

  1. Campaign Delivery Tools – Schedule & Stagger Campaign
  2. Reply Path Options
  3. SMS Length and Message Parts

Integrations 16

  1. Connect your VoipLine Virtual Number to touchSMS
  2. Form 2 SMS
  3. Generating a QR Code
  4. HubSpot
  5. JobAdder
  6. Maropost Commerce Cloud (Neto)
  7. Microsoft Excel
  8. Microsoft Outlook – Get Add-Ins not appearing or greyed out
  9. Microsoft Outlook App
  10. Microsoft Outlook App Blank in Task Pane
  11. Microsoft Power Automate
  12. Microsoft Teams
  13. RX Works
  14. Slack
  15. touchSMS for ActiveCampaign
  16. Zapier

Show all 16 posts

Sending SMS 21

  1. Default Sending Country
  2. Enabling Opt Out by Reply
  3. Enter or Copy and Paste Recipient Numbers
  4. Importing Opt Out Numbers
  5. Managing Opt Outs
  6. Merge SMS – Import a File with Recipients
  7. Opt Outs
  8. Scheduling Messages
  9. Send SMS to a Contact
  10. Send SMS to a Group
  11. Send SMS to a mobile number
  12. Sender ID Options by Country
  13. Sending SMS from your Virtual Number
  14. Sending SMS Using Your Trial Credits
  15. Short Links
  16. SMS Chat
  17. SMS Length and Message Parts
  18. Templates
  19. Understanding Delivery Status of an SMS
  20. Understanding your Sender ID options
  21. Unicode

Show all 21 posts

Opt Outs 7

  1. Enabling Opt Out by Reply
  2. Importing Opt Out Numbers
  3. Managing Opt Outs
  4. Opt Out Link
  5. Opt Out Link
  6. Opt Outs
  7. Reply to Opt Out

Show all 7 posts

Inbound SMS 6

  1. Inbound SMS – Filter to Virtual Number in SMS Chat
  2. Inbound SMS Notifications – Browser Notifications (Chrome)
  3. Inbound SMS Notifications – Email
  4. Inbound SMS Notifications – SMS Chat
  5. SMS Chat
  6. Two Way SMS – Enabling Replies

Show all 6 posts

Virtual Numbers 10

  1. Connect your VoipLine Virtual Number to touchSMS
  2. Inbound SMS – Filter to Virtual Number in SMS Chat
  3. Number Porting – Keeping your existing Virtual Number
  4. Sender ID Options by Country
  5. Sending SMS from your Virtual Number
  6. Setting Up Keywords
  7. Understanding your Sender ID options
  8. Virtual Number Settings
  9. Virtual Numbers – Purchasing and Charges
  10. What is a Virtual Number Number?

Show all 10 posts

Purchases 5

  1. Enabling Automatic top-up
  2. Purchasing Credits
  3. SMS Length and Message Parts
  4. Viewing Invoices
  5. Virtual Numbers – Purchasing and Charges

Show all 5 posts

Reports 6

  1. Reports – Overview
  2. Reports – Campaign View
  3. Reports – Detailed View
  4. Reports – Web Inbox
  5. Understanding Delivery Status of an SMS
  6. What information is visible in Reports?

Show all 6 posts

Settings 12

  1. Adjusting your Timezone for Scheduled SMS & Reports
  2. API Settings
  3. Default Sending Country
  4. Email to SMS Setup and Sending Options
  5. Profile & Settings – Account Details
  6. Profile & Settings – Contact Settings
  7. Profile & Settings – Notifications
  8. Profile & Settings – SMS Settings
  9. Profile & Settings – Two Factor
  10. Sender IDs
  11. Short Links
  12. Webhook Settings

Show all 12 posts

Credits 4

  1. Enabling Automatic top-up
  2. Purchasing Credits
  3. SMS Length and Message Parts
  4. Viewing Invoices

Show all 4 posts

Contacts 4

  1. Creating and Manage Contact Groups
  2. Importing Contacts using .csv or .xlsx File
  3. Profile & Settings – Contact Settings
  4. Save an Individual Contact

Show all 4 posts

Legislation 2

  1. Mobile Marketing Legislation – Australia
  2. Mobile Marketing Legislation – New Zealand

Show all 2 posts

Email to SMS 6

  1. Email to SMS – How to fix 550 5.7.520 Access denied, Your organization does not allow external forwarding
  2. Email to SMS Setup and Sending Options
  3. Sender ID Options by Country
  4. Sending Email to SMS
  5. Sending Email to SMS via SMTP
  6. Understanding your Sender ID options

Show all 6 posts

MMS 2

  1. Receiving MMS
  2. Sending MMS

Show all 2 posts

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