Purchasing Virtual Numbers
Standard VNs allow you to send SMS and receive both SMS and MMS, while Call Forward Virtual Numbers (CFVN) and Voice Virtual Numbers only allow you to send and receive SMS along with their call capabilities.
To purchase an Australian SMS + MMS and SMS + Call Forward Virtual Numbers:
1. Navigate to Virtual Numbers then click Order Number
2. Use the checkboxes to narrow results to either SMS+MMS or SMS+Call Forward
3. Select a number from the dropdown and follow the payment prompts.
For Voice Virtual Numbers
Voice Virtual Numbers are VoIP mobile numbers provisioned by our partners and enabled with SMS functionality via the touchSMS platform and its integrations.
You must first purchase voice services with a VoIP provider, then enable SMS functionality on your VoIP mobile number using our integrations.
NOTE: This is currently only available to VoIPline Telecom customers using VoIP mobile numbers.
See instructions on how to enable SMS on your VoIPline Telecom mobile number.
For International Virtual Numbers
NOTE: Provisioning of international Virtual Numbers for touchSMS will incur a $30 AUD a one off setup fee; payable with first month’s rental for activation of the number.
To purchase a Virtual Number from countries such as the US and UK:
1. Navigate to VIRTUAL NUMBER > Click ORDER NUMBER
2. Click Request International Number
3. Complete and submit the required Application Form
Your request will be sent to our number provisioning team and ou will be notified once the Virtual Number has been provisioned and an invoice raised on your account. The number will be activated once payment of the invoice is made. Some regions take up to 14 days to have numbers provisioned by local carriers and come with set-up fees. Contact our support team at support@touchsms.com.au to discuss.
Virtual Number Charges
Virtual Number purchases can only be made via saved credit card. Your number will be automatically renewed monthly until it’s cancelled. Refer to How do I cancel my Virtual Number? if you would like to remove the VN from your account.
Australian SMS + MMS Virtul Numbers: $15 per month (inc gst). Free inbound SMS and MMS.
Australian SMS + Call Forward Number*: $30 per month (inc gst). Free inbound SMS.
Australian SMS + Voice Number**: $10 per month (inc gst). Free inbound SMS.
International Virtual Numbers: $30 one off setup fee (inc gst) + monthly rental (varies according to country – contact support@touchSMS.com.au for specific pricing)
*Call Forward numbers:
- Include 100 minutes FREE call forwarding every month.
- Per second rate for call forwarding thereafter.
- 5.8c per minute to Australian landlines
- 9.8c per minute to Australian mobile numbers
- 9.8c per minute Australian FLRN (ie. 1300 numbers)
- Call charges charged to your saved credit card monthly.
NOTE: CFVNs are currently Australian numbers only.
** Voice Numbers:
- $10 monthly fee for VN hosting and SMS provisioning
- Currently only available on VoIP mobile numbers via VoIPline Telecom
- Calling and other charges as per your VoIP provider.