Getting Started 10

Browse our FAQ's for info on getting started

Sign up for a trial account with touchSMS

I am new to this! Can a human assist me?

I didn’t get an SMS verification code – what should I do?

Why can’t I log into my account?

Can we send SMS from our ‘company name’ instead of sending from a number?

What format do my mobile numbers need to be in?

Does touchSMS support international messaging?

Changes to SMS Sending to the Philippines

Why can’t SMS recipients respond to messages sent using my ‘company name’ (Alphanumeric sender ID)?

SMS Length and Message Parts

Accounts and Billing 8

Browse our FAQ's for info on accounts and billing

How does a touchSMS free trial work?

What pricing & payment options are available?

What are the minimum purchase requirements?

What currency options are available?

Will my credits expire after a certain period?

Will I receive a tax invoice?

How do I delete my account?

How do I cancel my Virtual Number?

Technical 5

Browse our FAQ's for info on technical support

I am new to this! Can a human assist me?

Is there any additional cost for two way communication?

Why are some of my SMS sent or delivered?

Why did my SMS fail?

Email to SMS – How to fix 550 5.7.520 Access denied, Your organization does not allow external forwarding

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