Reports – Web Inbox
A specific report designed to display the results of inbound SMS to your account. You can use filters to narrow results to show only inbounds from a particular recipient/contact or those sent to your Virtual Number.
1. Navigate to Reports.
2. Select Web Inbox
3. Here you have the options:
- Select a Start and End Date
- Show results only by Virtual Number
- Filter to show results by recipient/contact number
Make your selection and click Search.
4. Report will display a detailed view of inbound messages in the following columns;
- Received – date/time inbound message was received by the platform
- Inbound From – the number of the person who sent you the message
- Inbound To – the number the recipient sent the message to (ie. your virtual number)
- Inbound Message – the content of the message received
- Outbound Message – the content of the message you sent if the inbound message is in reply to your SMS.