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1. Sign up and add credits

touchSMS is a pre-paid SMS platform – no contracts, hidden fees or minimum spend and you can close your account at any time. To sign up and activate your touchSMS account, all you need is a verified email address and mobile number – no credit card required.

We’ll even give you 10 free SMS credits to get you started.

You can then pre-purchase more credits as needed at 5c per credit or set up Auto-Top Up to ensure you don’t run out of credits when your sending. Click here for more information

One credit is used for 1 SMS of up to 160 characters. Your credit balance will always appear in the top right corner of your touchSMS account. To purchase credits log in to your touchSMS account:

  1. Navigate to Purchase Credits
  2. Enter the number of prepaid Credits you wish to purchase and click Calculate.
  3. Complete your Payment Information using your credit card or PayPal account and click Finalise Purchase.

If you already have a touchSMS account, log in and move onto Step 2.

2. Download & install the Add-in

You can enable the touchSMS for Team Add-in from within Teams Apps or Microsoft AppSource.

 Enable the Add-in within Teams Apps:

        1. Opening Teams
        2. Click on Apps from your left menu bar
        3. Search touchSMS for Teams in the search field
        4. Click Add to install the app to your personal chat thread or use the down arrow to install touchSMS sending to one of your existing teams. NOTE: You will need to add touchSMS to each team individually, so feel free to repeat this step if needed.

 

Download the Add-in from Microsoft AppSource:

        1. Visit Microsoft AppSource  and search touchSMS for Teams
        2. Click Get it Now – you may be asked to log in to your Microsoft account before it takes you to the installation page
        3. Click Open in Teams
        4. Click Add to install the app to your personal chat thread or use the down arrow to install touchSMS sending to one of your existing teams. NOTE: You will need to add touchSMS to each team individually, so feel free to repeat this step if needed.

 

This will install touchSMS to Teams – now let’s connect them.

 

3. Connecting Teams with your touchSMS Account

The first time you use touchSMS for Teams, you will need to connect Teams to your touchSMS account using your API keys. To set up an API key, log in to your touchSMS account:
 

  1. Navigate to Settings > API Keys
  2. Click Create API Key.
  3. Enter a Name (for example; Excel) for your API Key, the status will be set to Active by default, and click Save.
To complete the setup in Teams, you’ll need to enter your API Keys into the touchSMS configuration in Teams.
Once installed, touchSMS will trigger the following screen in the touchSMS bot chat thread:
To initiate the configuration, click in the message content box and select SETUP from the prepopulated Suggestions (depicted below)
or type SETUP in the message box and click SEND. This will trigger the touchSMS Configuration screen to open.
Copy and paste your touchSMS API Keys into the Add-in screen and click Connect.
Once your App is successfully configured, you will see the below confirmation:

4. Sending SMS from touchSMS Teams

 

Send SMS using the touchSMS App from:

touchSMS Teams App – Chat
From your menu bar in Teams, click on touchSMS App – click on the three dots to display more installed Apps if touchSMS is not pinned to your main menu, and select it from the list.
In the touchSMS App, select Chat from the top tab.
Click in the message content box and select SEND from the prepopulated Suggestions (depicted below)
or type SEND in the message box and click SEND. This will trigger the touchSMS Sending screen in your message thread.
From within any Team or Chat thread
NOTE: Before sending SMS from any Team or Chat, ensure you have enabled your touchSMS App for this team.
To do this, click Apps > Seach for touchSMS > Click the down arrow next to ADD > Click Add to a Team
You will then be able to search and select the Team to enable SMS.
Select your Team thread, and click New Conversation.
Click on the three dots to display more Message Extensions, then select touchSMS.
Select Send SMS from the suggestions.
This will trigger your sending screen
Once you have composed your message, click Send SMS to send to your recipient/s
To keep a record of the message in your Teams thread, submit the sent SMS card to your thread by clicking SEND in the Teams message box

5. Receiving SMS in Teams

To streamline communication, touchSMS for Teams allows you to use your Team environment as your SMS inbox also.

To receive inbound SMS or replies to your messages in Teams, you will need to assign a Team or Chat to have them routed to.

To enable replies, Select your Team or Chat thread, and click New Conversation.

Click on the three dots to display more Message Extensions, then select touchSMS.

Select Enable Replies from the suggestions.
When the following dialogue box appears, click Enable Inbound SMS to have replies routed to this thread.
The touchSMS bot will confirm the assignment in your chat thread.

6. touchSMS Sending Screen

Here’s a breakdown of how the sending screen works:
FROM
Use the From dropdown to select your Sender ID – this is what your SMS is sent from, the name or number that appears as the sender when your contact receives the SMS. Here are your options:
Shared Local Number – Replies to Web Inbox & Email (Allow Replies)
  • This is a shared pool of mobile numbers that allow you to receive replies to SMS sent. Numbers are randomly selected, so recipients receive messages from a different number each time you send. This is free to use and receive replies.
Virtual Number – Replies to Web Inbox & Email (Allow Replies)
  • You can purchase a Virtual Number from your touchSMS account (pricing and availability vary per region). This number is assigned to your account exclusively to send and receive messages, so recipients receive messages from the same number each time you send. Click here for more info.
Sender ID – No Replies
  • Replace the sender number with a word like ALERT, URGENT or send from your brand name, by setting up an Alphanumeric Sender ID (availability varies per region). Telco protocols limit an Alpha Sender ID to a max 11 characters long and cannot contain any spaces or symbols, so you sometimes need to get creative with abbreviating longer names. Recipients CANNOT reply to messages sent using a Sender ID.
Own Number – Replies to Your Mobile
  • As your mobile number is verified at signup, you can send SMS from touchSMS using your registered mobile number. Replies to messages sent using your own mobile number will be received by your mobile therefore not received in your touchSMS account.
Your default touchSMS Sender ID is managed from your online account. To add a new Sender ID or manage an existing one simply log in and navigate to Profile > Allowed Sender ID’s click here for more info

RECIPIENT NUMBER
Enter your recipient number/s in this area. To SMS Australian mobile numbers, enter the number in either local or international format, ie. 61412345678 or 0412345678.
To SMS international numbers, you MUST enter the number in international format (this format includes the country code), ie. 61412345678
Send SMS to multiple numbers by separating them with commas.

MESSAGE
Type the content of your SMS into the Message box. There’s no limit to the length of message you can type here, but bear in mind that 1 standard SMS contains 160 characters – each standard message is charged at 1 SMS credit.

REPLY ROUTE
This indicates which thread has been assigned to receive inbound SMS in Teams. Only one Team or Chat can be assigned to receive inbound SMS at a time.

7. Hiding or removing Outlook to SMS plug-in

To remove the touchSMS for Teams, simply right click on the App in the menu ribbon and select “Uninstall”

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