Inbound SMS Notifications – SMS Chat
When you have received a reply to your (Two Way) SMS, it will appear in the SMS Chat and a notification sent to your email if you have this function enabled (see Two Way SMS Notifications – Email). There is also a green dynamic notification badge that will appear in the main menu and the SMS Chat shortcut at the top of each page in touchSMS when an inbound SMS is received.
Using the SMS Chat Shortcut;
1. Replies will be displayed as a badge on your SMS Chat shortcut at the top of each page in touchSMS.
2. When you click on the SMS Chat shortcut, SMS Chat will open.
NOTE: Recipients replying with an Opt Out Keyword eg. STOP will automatically be added to your Opt Outs list and removed from any future campaigns. You will also see their response in SMS Chat thread.
See Managing Opt Outs for details on how to manage this list.