User Guide

Sending SMS 21

Send SMS directly from touchSMS using a shared reply number or your own Virtual Number.

1. Unicode
2. Understanding your Sender ID options
3. Understanding Delivery Status of an SMS
4. Templates
5. SMS Length and Message Parts
6. SMS Chat
7. Short Links
8. Sending SMS Using Your Trial Credits
9. Sending SMS from your Virtual Number
10. Sender ID Options by Country
11. Send SMS to a mobile number
12. Send SMS to a Group
13. Send SMS to a Contact
14. Scheduling Messages
15. Opt Outs
16. Merge SMS – Import a File with Recipients
17. Managing Opt Outs
18. Importing Opt Out Numbers
19. Enter or Copy and Paste Recipient Numbers
20. Enabling Opt Out by Reply
21. Default Sending Country

Integrations 13

touchSMS offers a number of direct integrations to allow users to send SMS from popular applications.

1. Zapier
2. touchSMS for HubSpot
3. touchSMS for ActiveCampaign
4. Slack
5. RX Works
6. Microsoft Teams
7. Microsoft Outlook Add-in
8. Microsoft Outlook – Get Add-Ins not appearing or greyed out
9. Microsoft Excel
10. Maropost Commerce Cloud (Neto)
11. JobAdder
12. Generating a QR Code
13. Form 2 SMS

MMS 2

1. Sending MMS
2. Receiving MMS

Legislation 2

1. Mobile Marketing Legislation – New Zealand
2. Mobile Marketing Legislation – Australia

Settings 12

1. Webhook Settings
2. Short Links
3. Sender IDs
4. Profile & Settings – Two Factor
5. Profile & Settings – SMS Settings
6. Profile & Settings – Notifications
7. Profile & Settings – Contact Settings
8. Profile & Settings – Account Details
9. Email to SMS Setup and Sending Options
10. Default Sending Country
11. API Settings
12. Adjusting your Timezone for Scheduled SMS & Reports

Opt Outs 7

Opt outs are automatically managed ensuring you are 100% compliant. Simply include an opt out in your marketing campaigns.

1. Reply to Opt Out
2. Opt Outs
3. Opt Out Link
4. Opt Out Link
5. Managing Opt Outs
6. Importing Opt Out Numbers
7. Enabling Opt Out by Reply

Contacts 4

Import or create contacts and setup groups to send targeted SMS campaigns in seconds.

1. Save an Individual Contact
2. Profile & Settings – Contact Settings
3. Importing Contacts using .csv or .xlsx File
4. Creating Contact Groups and Adding Contacts

Credits 4

1. Viewing Invoices
2. SMS Length and Message Parts
3. Purchasing Credits
4. Enabling Automatic top-up

Email to SMS 6

Send SMS directly from your email! Add multiple email address to your account for Email SMS functionality.

1. Understanding your Sender ID options
2. Sending Email to SMS via SMTP
3. Sending Email to SMS
4. Sender ID Options by Country
5. Email to SMS Setup and Sending Options
6. Email to SMS – How to fix 550 5.7.520 Access denied, Your organization does not allow external forwarding

Inbound SMS 6

Receive SMS directly from touchSMS using a shared reply number or your own Virtual Number.

1. Two Way SMS – Enabling Replies
2. SMS Chat
3. Inbound SMS Notifications – SMS Chat
4. Inbound SMS Notifications – Email
5. Inbound SMS Notifications – Browser Notifications (Chrome)
6. Inbound SMS – Filter to Virtual Number in SMS Chat

Purchases 5

1. Virtual Numbers – Purchasing and Charges
2. Viewing Invoices
3. SMS Length and Message Parts
4. Purchasing Credits
5. Enabling Automatic top-up

Reports 6

View real time reporting of all outbound and Inbound SMS including delivery confirmation.

1. What information is visible in Reports?
2. Understanding Delivery Status of an SMS
3. Reports – Web Inbox
4. Reports – Detailed View
5. Reports – Campaign View
6. Reports – Overview

Virtual Numbers 8

Purchasing a Virtual Number will allow sending and receiving of messages from one unique number.

1. What is a Virtual Number Number?
2. Virtual Numbers – Purchasing and Charges
3. Virtual Number Settings
4. Understanding your Sender ID options
5. Setting Up Keywords
6. Sending SMS from your Virtual Number
7. Sender ID Options by Country
8. Inbound SMS – Filter to Virtual Number in SMS Chat