User Guide

Contacts 4

Import or create contacts and setup groups to send targeted SMS campaigns in seconds.

1. Importing Contacts using .CSV Files
2. Creating Contacts Manually
3. Create Contact Groups
4. Adding Contacts to a Group

Credits 3

1. Viewing Invoices
2. Purchasing Credits
3. Enabling Automatic top-up

Email to SMS 5

Send SMS directly from your email! Add multiple email address to your account for Email SMS functionality.

1. Understanding your Sender ID options
2. Setting up accepted Email to SMS addresses
3. Sending Email to SMS via SMTP
4. Sending Email to SMS
5. Enabling Email to SMS

Inbound SMS 5

Receive SMS directly from touchSMS using a shared reply number or your own Virtual Number.

1. Two Way SMS Notifications – SMS Chat
2. Two Way SMS Notifications – Email
3. Two Way SMS – Enabling Replies
4. SMS Chat
5. Inbound SMS to your Virtual Number

Integrations 7

touchSMS offers a number of direct integrations to allow users to send SMS from popular applications.

1. Zapier
2. Slack
3. RX Works
4. Neto
5. JobAdder
6. Generating a QR Code
7. Excel

Legislation 2

1. Mobile Marketing Legislation – New Zealand
2. Mobile Marketing Legislation – Australia

Opt Outs 5

Opt outs are automatically managed ensuring you are 100% compliant. Simply include an opt out in your marketing campaigns.

1. Opt Outs
2. Opt Out Form
3. Managing Opt Outs
4. Importing Opt Out Numbers
5. Enabling Opt Out by Reply

Purchases 4

1. Viewing Invoices
2. Purchasing Credits
3. Purchasing a Virtual Number
4. Enabling Automatic top-up

Reports 9

View real time reporting of all outbound and Inbound SMS including delivery confirmation.

1. What information is visible in Reports?
2. Understanding Delivery Status of an SMS
3. Reports – Detailed View
4. Reports – Campaign View
5. Reports – Messages Sent from your Virtual Number
6. Periodic Reports – Yearly Report
7. Periodic Reports – Monthly Report
8. Periodic Reports – Daily Report
9. Exporting or Downloading Reports

Sending SMS 18

Send SMS directly from touchSMS using a shared reply number or your own Virtual Number.

1. Unicode
2. Understanding your Sender ID options
3. Understanding Delivery Status of an SMS
4. Templates
5. SMS Chat
6. Sending SMS from your Virtual Number
7. Send SMS to a mobile number
8. Send SMS to a Group
9. Send SMS to a Contact
10. Scheduling Messages
11. Reply Path Options
12. Opt Outs
13. Merge SMS – Upload .csv file with Recipient Mobile Number
14. Managing Opt Outs
15. Importing Opt Out Numbers
16. How many characters can I send in an SMS?
17. Enabling Opt Out by Reply
18. Copy and Paste Recipient Mobile Numbers

Settings 8

1. Shortcuts Bar
2. Low Balance Reminders
3. Enabling Email to SMS
4. Delivery Summary Email
5. Default SMS Settings
6. API Keys
7. Allowed Sender IDs
8. Adjusting your Timezone for Scheduled SMS & Reports

Virtual Numbers 8

Purchasing a Virtual Number will allow sending and receiving of messages from one unique number.

1. What is a Virtual Number Number?
2. Virtual Number Settings
3. Understanding your Sender ID options
4. Setting Up Keywords
5. Sending SMS from your Virtual Number
6. Reports – Messages Sent from your Virtual Number
7. Purchasing a Virtual Number
8. Inbound SMS to your Virtual Number