Default SMS Settings

By default, your Sender ID is set to ON with Replies to Web Inbox/ Email.

In order to change these default settings simply go to:


1. Navigate to Settings > Profile & Settings


2. Under Default SMS Settings, you can set your Default Sender Id and Default SMS Country.


Sender ID options Explained;
Sender ID – No Replies
A Custom (or Alphanumeric) Sender ID is usually a branded or meaningful word. For example, you can send an SMS message from touchSMS. Noting that due to telco protocols an Alpha Sender ID can only be 11 characters long and cannot contain any spaces or symbols, so you sometimes need to get creative with abbreviating longer names.

The most important thing to understand about a Custom Sender ID, is that the recipient CANNOT reply to the message. We generally only recommend considering a Custom Sender ID for things like reminders and alerts where you do not need to worry about receiving opt-outs or replies.

If you haven’t already created a Sender ID, you can select +Create New Sender ID from the dropdown and follow the prompts.

Shared Number – Replies to Web Inbox & Email
We have a pool of numbers that are used to send customers messages and receive replies. Each time you send a message using the Shared Number Pool, the system will randomly select one of the Shared Numbers for your send. This approach is perfect for low volume users (less than 500 messages per month) or perfect for one-off larger sends.

Virtual Number – Replies to Web Inbox & Email
You have the option of leasing a Virtual Number. This number is assigned to your account for exclusive use by you to send and receive messages, this approach is perfect for businesses wanting an ‘identity’ by way of a unique mobile number.

Virtual numbers are highly recommended for customers with a database bigger than 500 numbers for one-off sends and recommended for anyone looking to regularly message their database no matter what the size.


Once you’ve set your default SMS settings click Save.

Tip: The default settings can be changed at the time of sending. Default settings simply allow you to preset your sending preferences so you don’t need to keep changing them.

For more information on Sender ID Options view article Understanding your Sender ID Options

Back To Top