Sending SMS from your Virtual Number

Once you have set up your Virtual Number and optional Keywords, you are ready to start sending.

1. Navigate to SMS > Send SMS.


2. Build your recipients list by entering or pasting numbers in the text area provided or selecting from Contacts/Groups.

Tip: See our other articles Send SMS to a mobile number, Send SMS to a Contact, Send SMS to a Group, Copy and Paste Recipient Mobile Numbers


3. When you click away from the Enter Numbers box, your recipient’s mobile numbers are added to the Recipients List.

Here, you can view and remove recipients.


4. Confirm Campaign Name.

Tip: Using the Campaign Name option is great when sending frequently. You will be able to quickly and easily identify your campaign when viewing your reports.


5. You can select the Template drop down to choose a template you prepared earlier or compose your own SMS Message.

Tip: If you send the same type of message regularly, setting up templates is a great way to save time and avoid errors. Click here to find out how to Set Up SMS Templates


6. Use the From drop down to select your Virtual Number.

Replies from these messages will be recorded in the Web Inbox and Report. You can elect for a copy of replies to be sent to your email.


7. Type your message contents in the SMS Message text area, if you haven’t already selected a template.

Tip: One message allows up to 160 characters. touchSMS will allow for you to exceed this amount and the message will be received as one part but you will be charged 1 credit per 160 characters. Keep an eye on your character count below your message text box. 


8. Click Send Campaign for your message to be sent immediately or select Schedule Campaign if you would like your message to be sent at a later time.

See article Scheduling Messages for details on how to use this function.


9. A pop-up window will appear. Agree to the Terms and Conditions then click Send Campaign.


It is very important that you adhere to the privacy rules. The three key steps you should follow are:

Consent – Only send commercial electronic messages with the addressee’s consent – either express or inferred consent

Identification – Include clear and accurate information about the person or business that is responsible for sending the commercial electronic message

Unsubscribe – Ensure that a functional unsubscribe facility is included in all your commercial electronic messages. Deal with unsubscribe requests promptly

Tip: It is important to take a moment to also double check that you are happy with the number of messages that are about to be sent.


Your message has now been sent and will arrive at the handset shortly.

 Sending SMS, Virtual Numbers  
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