Send SMS to a Contact

Save contacts in touchSMS to make the sending process even easier. touchSMS will automatically make merge buttons available for you to be able to personalise your message to your contacts. Sending to contacts can be done in a few short steps.

1. Navigate to Send SMS


2. Enter a Campaign Name (optional).

Tip: Using the Campaign Name option is great when sending frequently. You will be able to quickly and easily identify your campaign when viewing your reports.


3. Build your recipient list by clicking Add Contacts

Tip: Scroll through or use the Search option to find your recipients. Use the check box next to their name/number to add them to your recipient list, then click Add contacts. Each contact will be added to the recipient list individually, making it easy to remove a single contact from the campaign if you wish.


4. Set the Sender ID by using the From dropdown

To allow recipients to reply select from Shared Local Number, Verified Number, or Virtual Number options.

To send a 1-way message that does not allow recipients to reply, select from approved Alphanumeric Sender IDs.

NOTE: If you choose an Alphanumeric Sender ID to send marketing/promotion messages, recipients cannot reply to automatically Opt-Out, therefore you must use a different Opt-Out method.


5. Type your message content in the Message text area.

Tip: One standard SMS is up to 160 characters. Use the Templates drop-down to choose a template you prepared earlier or compose your own SMS Message. 


6. Select from Campaign Delivery features (optional)

Here you can schedule your message for delivery at a later date/time or recurrence. For large campaigns, you can also elect to stagger the delivery of messages in even batches, over a set amount of hours.


7. Then click Save Draft, Send Test or Send now.

Use the buttons at the bottom of the page to either save this campaign as a draft for later, send yourself a test message to ensure the SMS is perfect or Send the message now.


8. The Campaign Confirmation screen will appear with a summary of your campaign. Simply agree to the Terms and Conditions and click Submit Campaign.

Before submitting any message, ensure you are adhering to the privacy rules of Consent, Identification and Opt-Out.

Your message has now been sent and will arrive at the handset shortly.

 Sending SMS  
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