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Reports – Detailed View

Detailed reports show all the details of submitted messages ie. Sender ID, recipient numbers, message content and delivery status, all in one report. You are also able to use additional filters such as Phone Number and Delivery Status to drill down on your results.

1. Navigate to Reports.

2. Using the Report Format drop down, select Detailed Report and your Start Date and End Date and click Search.

3. The overall Status of messages sent during your selected period are displayed in percentage graphs at the top as well as Replies.

Tip: To understand each delivery status see article Understanding Delivery Status of an SMS

5. Details of each SMS sent during your selected date range appears on one line.

Displaying Date and Time of send, Sender ID, Recipient (if the recipient is a saved contact their name will appear here), Message preview and Status (delivery receipt).

 

Sender ID column displays the selected Sender ID for each campaign.

Tip: If you have enabled Replies for a campaign, the Sender ID will be shown as “Replies Enabled”. If you have used a purchased Virtual Number for your send, the Sender ID will appear as the Virtual Number itself. If you have chosen not to receive replies to your message by allocating an authorised alphanumeric Sender ID, this will appear in this column. See article Understanding your Sender ID Options.

 

Recipient, you display the recipient’s mobile number. If the recipient is saved in your Contacts, their name will also appear.

 

Message column shows a preview of the message content for this send.

Tip: Clicking on the message preview will open a more detailed view of the campaign.

 

Status column displays the delivery status for that send.

Tip: To understand each delivery status see article Understanding Delivery Status of an SMS

 Reports  
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