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User Guide

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Sending SMS 21

Send SMS directly from touchSMS using a shared reply number or your own Virtual Number.

  1. Unicode
  2. Understanding your Sender ID options
  3. Understanding Delivery Status of an SMS
  4. Templates
  5. SMS Length and Message Parts
  6. SMS Chat
  7. Short Links
  8. Sending SMS Using Your Trial Credits
  9. Sending SMS from your Virtual Number
  10. Sender ID Options by Country
  11. Send SMS to a mobile number
  12. Send SMS to a Group
  13. Send SMS to a Contact
  14. Scheduling Messages
  15. Opt Outs
  16. Merge SMS – Import a File with Recipients
  17. Managing Opt Outs
  18. Importing Opt Out Numbers
  19. Enter or Copy and Paste Recipient Numbers
  20. Enabling Opt Out by Reply
  21. Default Sending Country

Integrations 16

touchSMS offers a number of direct integrations to allow users to send SMS from popular applications.

  1. Zapier
  2. touchSMS for ActiveCampaign
  3. Slack
  4. RX Works
  5. Microsoft Teams
  6. Microsoft Power Automate
  7. Microsoft Outlook App Blank in Task Pane
  8. Microsoft Outlook App
  9. Microsoft Outlook – Get Add-Ins not appearing or greyed out
  10. Microsoft Excel
  11. Maropost Commerce Cloud (Neto)
  12. JobAdder
  13. HubSpot
  14. Generating a QR Code
  15. Form 2 SMS
  16. Connect your VoipLine Virtual Number to touchSMS

MMS 2

  1. Sending MMS
  2. Receiving MMS

Legislation 2

  1. Mobile Marketing Legislation – New Zealand
  2. Mobile Marketing Legislation – Australia

Settings 12

  1. Webhook Settings
  2. Short Links
  3. Sender IDs
  4. Profile & Settings – Two Factor
  5. Profile & Settings – SMS Settings
  6. Profile & Settings – Notifications
  7. Profile & Settings – Contact Settings
  8. Profile & Settings – Account Details
  9. Email to SMS Setup and Sending Options
  10. Default Sending Country
  11. API Settings
  12. Adjusting your Timezone for Scheduled SMS & Reports

Opt Outs 7

Opt outs are automatically managed ensuring you are 100% compliant. Simply include an opt out in your marketing campaigns.

  1. Reply to Opt Out
  2. Opt Outs
  3. Opt Out Link
  4. Opt Out Link
  5. Managing Opt Outs
  6. Importing Opt Out Numbers
  7. Enabling Opt Out by Reply

Contacts 4

Import or create contacts and setup groups to send targeted SMS campaigns in seconds.

  1. Save an Individual Contact
  2. Profile & Settings – Contact Settings
  3. Importing Contacts using .csv or .xlsx File
  4. Creating and Manage Contact Groups

Credits 4

  1. Viewing Invoices
  2. SMS Length and Message Parts
  3. Purchasing Credits
  4. Enabling Automatic top-up

Email to SMS 6

Send SMS directly from your email! Add multiple email address to your account for Email SMS functionality.

  1. Understanding your Sender ID options
  2. Sending Email to SMS via SMTP
  3. Sending Email to SMS
  4. Sender ID Options by Country
  5. Email to SMS Setup and Sending Options
  6. Email to SMS – How to fix 550 5.7.520 Access denied, Your organization does not allow external forwarding

Inbound SMS 6

Receive SMS directly from touchSMS using a shared reply number or your own Virtual Number.

  1. Two Way SMS – Enabling Replies
  2. SMS Chat
  3. Inbound SMS Notifications – SMS Chat
  4. Inbound SMS Notifications – Email
  5. Inbound SMS Notifications – Browser Notifications (Chrome)
  6. Inbound SMS – Filter to Virtual Number in SMS Chat

Purchases 5

  1. Virtual Numbers – Purchasing and Charges
  2. Viewing Invoices
  3. SMS Length and Message Parts
  4. Purchasing Credits
  5. Enabling Automatic top-up

Reports 6

View real time reporting of all outbound and Inbound SMS including delivery confirmation.

  1. What information is visible in Reports?
  2. Understanding Delivery Status of an SMS
  3. Reports – Web Inbox
  4. Reports – Detailed View
  5. Reports – Campaign View
  6. Reports – Overview

Virtual Numbers 10

Purchasing a Virtual Number will allow sending and receiving of messages from one unique number.

  1. What is a Virtual Number Number?
  2. Virtual Numbers – Purchasing and Charges
  3. Virtual Number Settings
  4. Understanding your Sender ID options
  5. Setting Up Keywords
  6. Sending SMS from your Virtual Number
  7. Sender ID Options by Country
  8. Number Porting – Keeping your existing Virtual Number
  9. Inbound SMS – Filter to Virtual Number in SMS Chat
  10. Connect your VoipLine Virtual Number to touchSMS
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