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Overview

The touchSMS Web Chat SMS integration will allow you to connect with website visitors through SMS, enabling real-time conversations and continued engagement beyond the website session.

How It Works

  1. User Initiates Chat: A visitor enters their name, mobile number and message to start the conversation.
  2. Message is received in touchSMS: The enquiry is converted into an SMS and sent to your touchSMS account.
  3. Two-Way SMS Communication: You can respond from touchSMS platform or its integrations – this will be received as an SMS.
  4. Seamless Follow-Up: The conversation can continue after the visitor leaves the website.

Embedding the Web Chat Widget

To integrate the Web Chat SMS widget into your website, follow these steps:

Step 1: Configure your Web Chat Widget

Log in to touchSMS and head to INTEGRATIONS > find WEB CHAT > click CONFIGURE

Customise your Header, Introduction and Response messages.

You can also change he default colour of the widget to suit your website using the colour picker.

Once configured, click SAVE.

Step 2. Copy the Web Chat Widget Script

Copy your custom WebChat script

SAMPLE

<script src="https://app.touchsms.com.au/web-chat-widget/01jqqbjxn694h5z021xtghp5" async></script>

Step 3: Add the Script to Your Website

  1. Open your website’s HTML file or CMS editor.
  2. Locate the <head> section of your webpage.
  3. Paste the script just before the closing </head> tag.
  4. Save and publish your changes.

For assistance editing your website header, refer to your website platform’s documentation:

Customising the Web Chat Widget

Depending on your website design, you may want to adjust the chat widget’s position, colors, or behavior. Contact support if custom styling options are needed.

Compliance & Terms

By using the Web Chat SMS widget, users consent to receiving SMS messages. Standard message rates apply. For more details, refer to our Terms of Service.

Troubleshooting & Support

  • If the widget is not appearing, verify that the script is placed correctly in the <head> section.
  • Ensure your website allows external scripts.
  • If issues persist, contact our support team at support@touchsms.com.au.

 

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