Here are some suggestions as to why you might be experiencing difficulty logging into your touchSMS account:

      • Ensure that you’re using the correct username and password, and that the caps lock is turned off.
      • Clear your browser history and cache and try logging in again.
      • Try using a different internet browser.
      • Try resetting your password using the forgotten password link.

Please note – If you haven’t correctly verified your mobile number and email address you cannot access your account until you do so.  If you are unsure you will need to contact our support team to get access to your account.

If submitting a ticket to our support team, please provide details such as:

      • The touchSMS username you’re trying to log in with.
      • The issue you’re experiencing.

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