When you sign up to touchSMS, we’ll send an SMS verification code to the mobile number you registered on your account. If you haven’t received an SMS verification code, please see the steps below to resolve this issue.
I may have entered the incorrect mobile number
If you have accidentally entered the incorrect mobile number, you will need to contact touchSMS support with your username (email) and correct mobile number – click here
I have entered my mobile number correctly
- Check that your mobile phone is within reception range and switched on.
The SMS verification code will be sent to the mobile phone number that you provide on sign-up, please try turning it on and off and ensure that it has mobile coverage and is switched on. - If you are using an Android handset, ensure the verification code did not go to your Spam messages
Android has introduced a new feature to their handsets that attempts to identify spam SMS and places it in a spam folder in your messages. Our verification code are sent using the Sender ID “touchSMS” which some handsets may misidentify as spam. - Contact the touchSMS Support Team
If your issue is still not resolved and you are yet to receive your SMS verification code, our friendly support team will be happy to resolve this for you as quickly as possible. When contacting our support team, please provide details such as:
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- Account username (email used to sign-up)
- The correct mobile number you wish to have associated with your account.
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