To cancel your Virtual Number, simply login to your account and navigate to;
Virtual Numbers > Click the three dots next to the Virtual Number you wish to cancel > Select Edit.
Click the Cancel Subscription button and follow the prompts to permanently cancel your Virtual Number.
The number will remain active on your account for the remaining paid period, then will drop off to display as status of INACTIVE.
If you wish to re-activate a Virtual Number you have cancelled, email support with the detail at support@touchsms.com.au