Emergency communication templates

We understand things are a little “touch and go” at the moment, so we’ve used our years of experience to put together some template samples for emergency communications to staff and customers. We’ve also listed a number of state government websites you may want to include links to in your message.

Some templates can be used across all businesses while others are composed for specific industries. If you need help composing a message for a specific group or scenario, feel free to contact us – one of our SMS experts will happily work through this with you.

General Use

Important Information for staff
Used to provide a link to relevant information for staff, including instructions if they feel ill
Confirmed Coronavirus case alert
Used to alert staff to avoid a location where a Coronavirus case has been confirmed
Office shutdown/work from home
Used to notify staff of an office lockdown and enforcement of a work-from-home policy

Health

Appointment reminder
Used to remind patients of an upcoming appointment, while providing important information and guidelines relating to Coronavirus
General hygiene information
Used to provide patients and staff with useful hygiene guidelines to minimise the spread of the disease
National health Coronavirus information hotline
Used to provide patients and staff with the national hotline number, as well as links to their relative State Government health website

Education

School closure
Used to contact parents to advise on school closures due to the outbreak or a confirmed case
Providing information
Used to contact parents to provide them with a link to information about the school’s management of the Coronavirus impact
General statement
Used to communicate to Parents and Staff on Principal’s letter

Event Management

Event schedule changes
Used to advise attendees of any delays or schedule changes, as well as alternative options
Event cancellation
Used to advise attendees of an event cancellation, as well as alternative options
Staff communications
Used to advise staff of any shift changes/cancellations

Business

Service changes
Used to advise customers of changes to your services, such as store closures or alternative access
Change to business hours
Used to advise customers of changes to your business/trading hours
Temporary closure
Used to advise customers of a temporary closure of your business
Staff communications
Used to notify staff of shift cancellations/changes

Australian State Government Links

Below is a list of all Government, State and Territory health websites, which you may want to include in your messages: